Shipping policy
Our Shipping Commitment At Clystra, we are committed to providing reliable shipping options, no matter where you live. We deliver to customers worldwide, ensuring a high level of service and responsiveness at every step.
Order Processing & Shipping Timelines Our delivery process is divided into two key periods:
- Processing Time (1 Business Day): After your order is placed, our team performs order confirmation, quality inspection, and packaging. This typically takes 24 hours.
- Delivery Time (Approximately 6-10 Business Days): This is the time it takes for your order to travel from our international shipping center to your door.
Estimated Delivery Times:
- UK / EU / US: 6-10 business days.
- Australia / Canada / Rest of World: 7-14 business days.
Peak Seasons & Holidays: Please note that during peak seasons (such as Black Friday, Christmas, New Year's) and major holidays, delivery times may be longer than usual. We appreciate your patience during these periods.
Shipping Costs & Tracking
- Standard Shipping (with Tracking): Free on all orders.
- Insured Delivery: Included with every order for added security and peace of mind.
Once your order ships, you will receive a shipping confirmation email with a link to Track Your Order.
Order Address & Modifications Please ensure your shipping information is correct at checkout.
We process orders quickly to get them to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at contact@neocruze.com. While we cannot guarantee changes after an order is placed, we will do our absolute best to accommodate your request if the order has not yet been processed by our fulfillment team.